FAQs - JL Racing Athletic Wear for Rowers, Cyclists, Track, and More.
How can I contact JL customer service?
1451 Edinger Ave, suite C,
Tustin, CA, 92780
Additionally you can reach our customer service team from 9am-5pm EST at +1 (800) 831-3305
The item I want is sold out! How do I get it?
Don't worry! Just navigate to the product - select your size, and press "Email Me When Available". As soon as your item is back in stock, you'll receive an email letting you know! This also helps us know what customers want to so we can work to refill faster!
My team wants custom unisuits. Where do I go?
Head over to our custom rowing site: JL ROWING
How do I track my order?
Once you have placed your order, you will an email that gives you more information about your shipment, with tracking information and expected delivery date.
Check out our JL Racing LinkedIn and follow us to learn about opportunities. If you would like to submit your resume, please message us through our LinkedIn account.
Shipping and Processing
- JL Reserves up to 3 business days to ship your order.
- Orders are processed up to three business days after confirmation
- Orders placed after 8 am EST on Friday will process the following Monday
- Regardless of the customer's shipping provider selection (USPS/FedEx/etc), JL reserves the right to use whatever shipping partner we desire to arrive in the selected time frame.
- We're not responsible for shipping delays.
- FedEx does not ship on weekends
- FedEx cannot deliver to PO boxes-a valid street address is required!
PICK UP IN CALIFORNIA / Pick up at 1451 Edinger Ave. Unit C, Tustin, CA, 9am - 5pm
INTERNATIONAL SHIPPING : Duties and taxes vary by country and will be calculated at checkout. Please note that you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
Returns and Exchanges
Returns and Exchanges can be made for up to 30 days after the purchase.* A return can be exchanged for store credit or refunded on the card used for the purchase as soon as the products are received back in new condition. The cost of the return label is paid for by the customer. If a customer wishes to receive store credit, a return received up to 60 days after the purchase will be accepted and received for store credit.
All returns and exchanges are subject to verification by our shipping team, and any products not returned in "new" condition may be rejected.
Terms and Conditions
*Custom, Team Branded Items are not eligible for return or exchange.